Tag: UNITED AIRLINES

DOCTOR DRAGGED OFF UNITED FLIGHT WINS UNDISCLOSED SETTLEMENT

The Kentucky doctor dragged off a United Airlines flight from Chicago earlier this month has received a financial settlement from the airline.

Lawyers for Dr David Dao, 69, say a condition of the payout is that the “amount remain confidential”.

United boss Oscar Munoz “said he was going to do the right and, and he has”, Dr Dao’s lawyers said in a statement.

Dr Dao was violently removed by airline law enforcement officers after refusing to give up his seat to United staff.

Video of the bleeding Vietnamese-American doctor went viral online and sparked international outrage.

The airline had asked Dr Dao to leave his seat in order to allow four United staff members to get from Chicago to Louisville.

He refused, saying he had patients to see the next day.

Mr Dao’s lawyer, Thomas Demetrio, said his client “has become the unintended champion for the adoption of changes which will certainly help improve the lives of literally millions of travellers”.

Mr Dao suffered a concussion, a broken nose, and lost his two front teeth in an experience that his lawyer said was “more horrifying and harrowing” than his experiences during the Vietnam War.

What the plaintiff’s attorneys described as an “amicable settlement” comes on the same day that United Airlines announced a shakeup of its booking policy.

Passengers will now be offered up to $10,000 (£7,700) for giving up their seats, among other changes that Mr Dao’s lawyer said should be “applauded”.

However, aviation experts doubt that many passengers will actually be offered such a large sum.

Delta Airlines also increased its maximum payout to $9,950 and Southwest Airlines said they will no longer overbook flights “as part of our selling process”.

“Every customer deserves to be treated with the highest levels of service and the deepest sense of dignity and respect,” Mr Munoz said in announcing the airline carrier’s change in policy.

“Two weeks ago, we failed to meet that standard and we profoundly apologise.”

On Wednesday United Airlines once again found itself in the headlines, when a giant rabbit travelling onboard one of its planes died.

The airlines has launched an investigation into the death of the 90cm-long bunny named Simon.

 

 

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MORE UNITED AIRLINES PASSENGER MISTREATMENT UNCOVERED: 94 YEAR OLD DISABLED GRANDMA KICKED OFF BUSINESS CLASS BECAUSE STAFF WOULDN’T ASSIST HER

A 94-year-old disabled woman was ‘kicked out of her business class seat’ to Australia by embattled airline United staff.

The grandmother reportedly suffered embarrassment and discomfort on her 16-hour flight from LA to Melbourne after moving to economy.

Family members had clubbed together to buy Paz Orquiza a seat in business class, as she has severe arthritis.

Her niece Marianne Aguilar said the outbound journey went well, but that on the way back her aunt, who was travelling on the same flight on a cheaper ticket, was not allowed to go to her grandma to help her with tasks such as reclining her seat, opening her food or taking her to the bathroom.

She asked the flight attendant if a staff member could do that instead, but was allegedly told the only options to get help were for the elderly women to move to economy or to book another flight where both were seated in business class.

Marianne posted on Facebook: ‘My grandma suffers from severe arthritis and degenerative bone structure in her neck so she spends most of the day lying in bed.

‘Her grandchildren pitched in to buy her a Business Class ticket to ensure a comfortable plane ride for this once in a lifetime trip.’

The airline is currently battling a PR disaster after a doctor was removed from an overbooked flight in Chicago.

 

Dr Dao, 69, was badly bruised and left with a bloodied face, and was filmed saying ‘Just let me die’.

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He was dragged through the aeroplane by officers in a video that has led to mass outrage including cutting memes online.

The company is now in legal difficulties after Dr Dao hired lawyers but is said to be still in hospital.

Grandma, 94, 'forced out of business class seat' on United Airlines
She was offered compensation by United (Picture: Marianne Santos Aguilar/ Facebook)

Marianne added: ‘Upon arrival to Australia, my grandma’s legs had swollen, she suffered from a stiff neck and her whole body ached. She was in great distress and pain from this ordeal. She was prescribed stronger pain medication and Valium to help with sleep.

‘Our family is heartbroken that this painful plane ride back to Melbourne will be the last memory of our trip for my grandma, and this has ruined an otherwise incredible family reunion.

 

‘I want a guarantee that what happened to my grandma will never happen to another disabled or elderly person again, and that we can stand together to stop discrimination towards the disabled and elderly.’

They wrote a formal letter of complaint.

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United Airlines told Metro.co.uk: ‘We are sorry that Mrs. Orquiza did not receive the level of service she and her family expected from us.

‘We always try to work with customers on seating arrangements in the event of any special needs.

‘While Mrs. Orquiza was booked in business class, we spoke with the family and agreed that the best way to accommodate Mrs. Orquiza was to arrange for her to sit next to a family member who could assist her throughout the flight.

‘We have refunded the difference between the two tickets, and offered Mrs. Orquiza a travel voucher to use on future travel as a gesture of goodwill. We continuously review how we can further empower our employees to handle similar situations and do the right thing for our customers.’

The company previously said crew members had a different recollection about what happened and that disability regulations were not broken

The company gave the family $500 travel certificates, which they do not plan to use and $860 is being given to them even though the original ticket cost $3600.

METRO.CO.UK

 

 


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