RYANAIR CHARGED CUSTOMER £1000 TO CHANGE NAME ON A £40 TICKET

A mother was charged more than £1,000 to take her friend’s seat on a Ryanair flight to Ibiza when the ticket cost just £40.

Leah Gilford, 26, decided at the last minute to go on the holiday with friends after one of the group dropped out.

But she was stunned when Ryanair accidentally charged her £1,110 – ten times the normal fee.

She claims the mix-up left her with less than £100 in the bank, meaning she was unable to pay her rent.

She said: ‘My rent was supposed to be paid on Friday. I couldn’t pay that. I owe my sister money.

‘It’s just caused me a massive amount of problems.’

The error took place on Friday last week and Ms Gilford is still waiting for the money to be refunded.

The overcharge took place when Ms Gildford made several attempts to put her name on the ticket online at a cost of £110.

Eventually, she phoned Ryanair and spoke to two call operators. The first person she spoke to cut her off, but she called back and spoke to a woman who processed the change, but charged her the extortionate amount.

Ms Gilford said: ‘The woman said ‘I’ve made a mistake. I’ve charged you a little extra, but it will be back in your account in a few minutes’.’

The astonished estate agent asked to speak to a manager, but was told one wasn’t available.

‘I’ve filled in all the complaint forms. Ryanair have said they will contact me within 28 days,’ she added.

‘It’s not £10 or even £100, it’s £1,000. They have left me with £90 in the bank now. I’ve got a two-year-old as well.’

The mother-of-one claims the mix-up left her with less than £100 in the bank, meaning she was unable to pay her rent

A spokesman for Ryanair (pictured, file photograph) said the company has returned the money, but Natwest said the transaction had not been completed

Ms Gilford, from Draycott, Derbyshire, is due to fly to Ibiza at 2pm today from Birmingham Airport, but said she would not be able to go on the trip unless the money is returned.

A spokesman for Ryanair said: ‘We apologise for any inconvenience caused by this clerical error and the outstanding balance was immediately refunded to the credit card used at the time of booking. We would advise the customer in question to contact their bank.

‘The payment has been processed from our side and can take up to take five working days to reach the account.’

A spokesman for Natwest said: ‘After the transaction was requested by Ryanair, £1,110 was ring-fenced for Ryanair to claim, as is normal procedure.

‘On investigation, it appears Ryanair has not completed the transaction, but has not sent a cancellation request to NatWest, meaning the money has remained ring-fenced. The money has now been released back to the customer’s account.’

DAILY MAIL

 

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